Refund and Cancellation Policy

Effective Date: 1 Jan 2026
Last Updated: 18 Feb 2026

At FlashMuscle, customer satisfaction is our priority. This Refund and Cancellation Policy outlines the terms under which you may request a refund, return, or cancellation for products purchased from our website. FlashMuscle is a brand owned and operated by Techxerro Pvt Ltd ("Company," "we," "our," or "us").

Please read this policy carefully before making a purchase. By placing an order with FlashMuscle, you agree to the terms of this Refund and Cancellation Policy.

1. 30-Day Money-Back Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase, FlashMuscle offers a 30-day money-back guaranteefrom the date of delivery.

Eligibility Criteria:

• Request must be made within 30 days of delivery
• Product must be purchased directly from FlashMuscle website
• Proof of purchase (order number) is required
• Product must be returned in its original packaging

To initiate a refund, please contact our customer support team with your order details and reason for return.

2. Return Process

To return a product for a refund, please follow these steps:

1. Contact us at solutions@techxerro.com within 30 days of delivery
2. Provide your order number and reason for return
3. Our team will provide return shipping instructions and address
4. Package the product securely in its original packaging
5. Ship the product to the provided return address
6. Once received and inspected, your refund will be processed

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

3. Refund Processing

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method used for purchase
• Processing time: 5-10 business days after approval
• You will receive a confirmation email once the refund is processed
• Depending on your financial institution, it may take additional time for the refund to appear in your account

Note: Original shipping charges are non-refundable unless the return is due to our error.

4. Non-Refundable Items

The following items and circumstances are not eligible for refund:

• Products returned after 30 days from delivery
• Products that have been opened, used, or tampered with (except for quality issues)
• Products not in their original packaging
• Gift cards or promotional items
• Products purchased from unauthorized resellers or third-party platforms
• Shipping charges (unless the return is due to our error)

5. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us immediately. We will resolve the issue at no cost to you.

For damaged or defective items:

• Contact us within 7 days of delivery
• Provide photos of the damaged product and packaging
• We will arrange for a replacement or full refund including shipping costs
• Return shipping costs will be covered by FlashMuscle

For wrong items received:

• Contact us within 7 days of delivery
• We will arrange for the correct item to be shipped at no additional cost
• Return shipping for the incorrect item will be covered by FlashMuscle

6. Order Cancellations

Before Shipment:

• Orders can be cancelled free of charge before they are shipped
• Contact us immediately if you wish to cancel your order
• Full refund will be issued to the original payment method

After Shipment:

• Once an order has been shipped, it cannot be cancelled
• You may initiate a return after receiving the product following our return policy

7. Subscription Cancellations

For subscription orders (if applicable):

• You may cancel your subscription at any time through your account dashboard
• Cancellations must be made at least 48 hours before the next billing date
• Refunds for subscription payments already processed are subject to our standard return policy

8. International Orders

For orders shipped outside India:

• Return shipping costs for international returns are the customer's responsibility
• Customs duties, taxes, and fees paid at the time of purchase are non-refundable
• We recommend using a trackable shipping service for international returns
• FlashMuscle is not responsible for lost or delayed return shipments

9. Health and Safety Exceptions

For health and safety reasons, we cannot accept returns on products that have been opened or used, unless they are defective or damaged. This policy is in place to protect the health and safety of all our customers.

10. Fraud Prevention

FlashMuscle reserves the right to refuse refund requests if we suspect fraudulent activity, abuse of our refund policy, or if the request does not meet the eligibility criteria outlined in this policy. We monitor return patterns to protect our business and customers.

11. Modifications to Policy

Techxerro Pvt Ltd reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes constitutes acceptance of the revised policy.

12. Contact Us for Refunds

For all refund, return, and cancellation inquiries, please contact us:

Please include your order number and reason for return in all correspondence to help us process your request quickly.

© 2026 FlashMuscle. Powered and operated by Techxerro Pvt Ltd.